LED display Service Procedure

LED display Service Procedure

Pre-Sale Service

■Investigation on site    ■Professional design    ■Solution confirmation

Process Service

■Assembly guidance    ■Testing on site               ■Function confirmation

After-Sale Service 

■Speedy Response      ■Timely resolve                ■Safety usage

Training

■System usage              ■System maintenance   ■Equipment repair and maintenance

Service Details

■24 hours service hotline and online service (including consulting services, Pre-sale designing and drawing, online technical guidance) 

■Hardware trouble maintenance service. 

We provide some free accessories (such as power supply, modules, scan card etc. to shorten maintain time)

■On-site service

 Our professional engineers to assist the installation and system integration 

■Technical Training service: 

 We will provide knowledge sharing and technical know how

■Hardware Upgrading service

■Guarantee Service- Promise, enthusiasm, speedy (Free maintain service once display in guarantee time, and we only charge raw material cost if display out of guarantee time)

■Engineer technical service

■After service: periodical maintenance, visiting, opinion survey which makes improvement 

■Calibration service

 With Radiance calibration equipment and we trained engineer (at cost) 

■Manual service

        We provide series useful Documentation, including:

        Installation and Maintenance Manual  

        LED Display System Connection Diagram 

        Data Wire Connection Diagram 

        Power Supply Wire Connection Diagram

        Software Guidance

After-sell service

1. Two-Year quality warranty with lifelong maintenance

2. Free guarantee repair (including labor and material): free for repair service in Quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.

3. Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support. 

4. Spare parts: necessary spare parts are provided together with products to customers. 

5. Free technical training: integrative and normative technology training is available for free to technical personnel from customer and to ensure trainees to be skilled in regular operation of hardware and software of products and be able to estimate and solve small problems. 

6. Telephone Investigation: our after-sales team will telephone user every month in warranty period to follow up the working condition of the products, and to discover problem and solve the problem instantly. 

7. Software upgrade: lifelong maintenance of controlling system, incessant improvement on the system functions and unending software upgrades

8. Site Instruction Service of installation is available.